Cancellations

We realise that occasionally people order the wrong item or the product may have some unforeseen fault. We don't get many returns but when we need to, we will refund or exchange products. All invoices come with a self adhesive address label marked with the invoice reference number, which you can use to send the item back to us.

It would be nice if you contacted us first to see whether we can resolve the situation or at least be prepared for the return. We believe that we offer a fair service; if it is our fault we will exchange or refund and reimburse the carriage costs. If it your fault we would expect you to send the goods backs in good state at your cost.