DELIVERY POLICY

a) Any times quoted for delivery are estimates and the Company shall not be liable for failure to deliver within the time quoted. However it is our normal practice to despatch orders on the same day if received by 4 pm if the product is in stock. If the product is not in stock we will advise you and make you aware of our 5 day preauthorization period and give you the option to cancel the order or allow us to put it on back order. Some of our products are made to order so we will advise you a delivery date when it is appropriate.

b) We try to offer a fair delivery service - most of our small items delivered with the UK are currently delivered by first class royal mail. From our experience over the last 5 years we have found that the vast majority of items are delivered within a few days, in fact many of our customers comment to us that they are amazed when they see the order arrive early the next morning. However on the other hand there is the rare occasion when the post can take up to two weeks. The Royal Mail currently claim that 90% of mail is delivered next day and I would probably agree, after all delivering 82 million packages every day cannot be easy.

c) We also offer a Free upgrade to Recorded Delivery for all orders placed with a value of over £20. For added security and piece of mind your goods will go First Class Recorded, you will only pay for Standard First Class Post.

d) All our product is bought brand new from the their respective Manufacturers. In some case we buy in bulk with minimum packaging, in others they may be blister packed. In some cases we will remove the blister packing to reduce postal costs for all. This also has the benefit of reducing the waste you need to dispose of. This does not affect any of your statutory rights.

Having read the Post office small print we have realised that the Royal Mail will compensate for late delivery if you can prove it and you have the patience to do this. Essentially you need to have proof of posting and proof of delivery and then they have to accept that the problem is not down to incorrect address or any of the other exclusions they have listed. Please note that we use an AUTOMATED method of inputting your order this means that the address is inputted exactly as you enter it on the order . We will look out for obvious errors but cannot be held responsible for your errors which may cause a delay.

We send out lots of mail each day and the majority is sent by normal first class post, we do not currently get proof of posting for every single item as this would not be viable.We are a reliable company and we are all taking the risk that you are going to be in the lucky 90% as this is the most economical method. The Royal Mail do not class post as lost for at least 2 weeks so if you choose to take the risk of standard first class then you will have to accept this.

We do offer recorded post as an option and as such will get a signature at point of collection and a tracking number which will obviously help possible subsequent claims we may wish to pursue .We have also found that generally the recorded options do get delivered faster and as such have included this as an option to choose.

We do also offer a guaranteed next day option but it is best to check that the product is in stock prior to choosing this , we generally have most items ex stock but on occasion we do find that certain items become very popular. Depending on the weight and value we will choose either citylink or the Royal Mail . It is important that you choose an address that will have someone there to sign for the goods. PO BOX NUMBERS do cause a problem because no-one is available for signature.

If for any reason you need to return any product to us then it would be most helpful if you contact us first either by phone or email, this will help us speed up the process refunding or exchanging the product as required and maybe understand the reason for the return.

Please return the item with all the original packaging and a copy of the original invoice.

From our experience of having supplied 1000s of product we do get the occasional return, people occasionally order the wrong item. Whatever the reason it is our policy to resolve the issue as quickly as we can, it is our intention to keep your custom for the future and for you to pass on your experience of dealing with us to your family and friends. If you have ordered the wrong thing by mistake then we will simply swap it. If it is our fault we will refund, swap, refund your carriage or do what it takes to ensure your satisfaction.